NYSE: CHWY
Putting customer experience first.
Concept work and strategy for a new, customer-focused content platform — with the right graphic pipeline to make it real.
CHEWY · E-COMMERCE · CHEWY.COM ↗
CUSTOMER EXPERIENCE
Design exploration — across web, content, and email.
STORY
Experience first.
At Punch, we provided Chewy with concept work and strategy ideas for executing a new, customer-focused content platform. With the right graphic pipeline in place, a wonderful customer experience was within reach.
The work spanned the whole brand and product: branding and brand books, graphic and web design, content strategy, email design, digital advertising, and the engineering to bring it to life across desktop and mobile.
“With the right graphic pipeline, a wonderful customer experience was within reach.”
WHAT WE BUILT
BRAND✓ Branding & brand books✓ Graphic design✓ Content strategy
PRODUCT✓ Web & mobile design✓ Email design✓ Digital advertising
DELIVERY✓ Shipped to production✓ Iterative releases✓ Long-term support
SERVICES
Branding · Web · Content · Email
CLIENTChewy — pet e-commerce
CASE STUDY
Case study PDF ↓
IN THE NEWS
Press coverage coming soon — send links to feature.
Case study PDF ↓
IN THE NEWS
Press coverage coming soon — send links to feature.
Punch / Lab NotesISSUE 14
THIS ISSUEInside the models we shipped this month.What we trained, what surprised us, and the eval that let it ship.
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